AI & Bot Questions
”My AI isn’t responding to leads”
Check these things:- Is A2P approved? Go to Settings → Phone Numbers. Look for a green checkmark. If it’s still pending, texts can’t go out yet.
- Is the bot turned on? Go to Settings → Conversation AI. Make sure the bot is toggled ON.
- Is the bot paused for this specific conversation? Open the conversation → click the three dots (⋯) → check if AI is turned off. Turn it back on if needed.
- Are there leads in the queue? Check your pipeline → first stage. If it’s empty, you need to import more leads.
- Is it outside business hours? The AI only sends messages during set hours. Check the bot’s schedule in Conversation AI settings.
”The AI said something wrong to a lead”
Don’t panic. Here’s what to do:- Open the conversation
- Click thumbs down (👎) on the AI message that was wrong
- Write what the AI should have said instead
- If the lead is still engaged, reply yourself with the correct information
- To prevent this in the future, add a new FAQ entry with the correct answer:
- Go to Settings → Conversation AI → Knowledge Base
- Click + Add Q&A
- Add the question the lead asked and the correct answer
”How does the AI learn? Does it get smarter over time?”
The AI uses a knowledge base — a collection of information about your business. It doesn’t learn on its own from conversations. But you can make it smarter by:- Adding FAQ entries — New questions and answers for common topics
- Using thumbs down — Correcting bad responses teaches the system
- Updating your knowledge base documents — Contact Revora if you need major updates to your AI’s core knowledge
”How do I know when to jump in vs let the AI handle it?”
Simple rule:| Situation | What to Do |
|---|---|
| Lead just replied with a short answer | Let AI handle it |
| Lead is asking basic questions | Let AI handle it |
| Lead books a call | You take over — call them |
| Lead gives a property address | You take over — research it |
| Lead says “Can I talk to someone?” | You take over — reply personally |
| AI gave a wrong answer | You take over — correct it |
| Lead seems very interested/motivated | You take over — strike while it’s hot |
”If I’m on a phone call with someone, should I pause the AI?”
Yes. Before you call a lead:- Open their conversation
- Click the three dots (⋯) → Turn Off AI
- Make your call
- After the call, decide whether to turn AI back on or keep handling it yourself
”How do I update what the AI knows about my business?”
There are two ways: Quick updates (you can do this yourself):- Go to Settings → Conversation AI → Knowledge Base
- Click + Add Q&A
- Add new question-answer pairs
- Edit existing entries as needed
Pipeline & Opportunity Questions
”How do I move a lead to a different stage?”
Two ways: Drag and drop:- Go to Opportunities → your pipeline
- Find the lead’s card
- Click and hold the card
- Drag it to the new stage column
- Release
- Click on the lead’s card
- Click the Stage dropdown
- Select the new stage
”An agent sent me 5 properties. How do I track each one?”
Each property should be its own opportunity in the Agent Inventory pipeline. Here’s how:- For each property address, create a new opportunity:
- Go to Opportunities → Agent Inventory
- Click + Add Opportunity
- Enter the property address as the opportunity name
- Add details (agent name, property info, etc.)
- Each property moves through the deal stages independently
- The agent stays in the Agent Outreach pipeline as one contact
”My pipeline numbers don’t match my dashboard”
This can happen because:- Time range mismatch — Make sure the dashboard and pipeline are looking at the same date range
- Stages were renamed — If any stage names were changed, automations might not track properly. Contact Revora.
- Delayed updates — Some dashboard widgets refresh every few minutes, not instantly
Contacts & Lead Import Questions
”I have a list of leads. How do I get them into the system?”
See the full guide in the Contacts section: Importing Leads via CSV. Quick version:- Format your list as a CSV file with columns: First Name, Last Name, Phone, Email (optional)
- Go to Contacts → Import → Upload CSV
- Map your columns to the right fields
- Click Import
- The AI will start contacting them automatically
”My CSV import failed. What went wrong?”
Common reasons:| Error | Fix |
|---|---|
| Invalid phone numbers | Remove dashes, spaces, and country codes. Use 10 digits only (5551234567) |
| File too large | Split into files under 30 MB |
| Wrong file format | Make sure it’s .csv, not .xlsx. If using Excel, Save As → CSV |
| Columns didn’t map | Go back and manually match each column to the right field |
| Duplicate contacts | The system found these numbers already exist. Choose “Update existing” |
”I imported leads but the AI isn’t contacting them”
Check:- Did the import finish? Go to Contacts → Bulk Actions to check status
- Are the leads in the pipeline queue? Check Opportunities → first stage
- Is A2P approved? Without A2P approval, no texts go out
- Is the automation running? If the workflow is paused or broken, leads won’t get contacted. Contact Revora.
- Wait a few minutes — The system processes leads in batches, not all at once. There might be a short delay.
Phone & SMS Questions
”How much does texting cost?”
Text messages cost about $0.0079 per segment (per text sent or received). One text message = 1 segment if it’s under 160 characters. Longer messages use multiple segments. Example monthly costs:| Monthly Texts | Approximate Cost |
|---|---|
| 500 | ~$4 |
| 1,000 | ~$8 |
| 2,000 | ~$16 |
| 5,000 | ~$40 |
”Is there a daily text limit?”
Yes. To protect your number from being flagged by carriers, there are rate limits:- The system sends about 2 texts per minute to avoid triggering spam filters
- There are daily caps depending on your A2P campaign and carrier trust level
- As your number builds a positive sending reputation, limits may increase
”A lead texted ‘STOP.’ What happens?”
The system automatically:- Marks the contact as DND (Do Not Disturb)
- Stops all messaging to that contact
- Sends a confirmation message like “You have been unsubscribed”
”How do I know if my A2P is approved?”
- Go to Settings → Phone Numbers
- Click on your phone number
- Look for the A2P status:
- Approved (green checkmark) — You’re good to go
- Pending — Still being reviewed (takes 3-7 business days)
- Rejected — There was an issue. See the error message and fix it, or contact Revora
”Which phone number is texting my leads?”
The number assigned to your GHL subaccount. You can see it in Settings → Phone Numbers. This is not your personal phone number. It’s a separate business number that the AI uses. This keeps your personal number private.A2P & Compliance Questions
”What is A2P and why do I need it?”
A2P (Application-to-Person) is a registration required by phone carriers (AT&T, T-Mobile, Verizon) for any business sending text messages through software. Without A2P: Your texts may be blocked, filtered, or not delivered. Your number could be flagged as spam. With A2P: Your texts go through reliably and you’re compliant with carrier regulations. It’s like having a business license for texting. You need it to operate legally.”I’m worried about getting flagged or shut down”
Understandable. Here’s how to stay safe:- Complete A2P registration — This is your #1 protection
- Don’t change the AI’s outreach messages — They’re written to be compliant
- Respect opt-outs — Never text someone who replied “STOP” (the system handles this automatically)
- Don’t blast thousands of messages all at once — The system sends at a safe pace automatically
- Keep your opt-in forms active — If you have a website, make sure the consent language is there
Cost & Billing Questions
”How am I getting charged? What costs what?”
Here’s the full breakdown:| Cost | Who Charges You | Amount | Frequency |
|---|---|---|---|
| Revora AI Service | Revora | 297/mo | Monthly |
| A2P Registration | LC Phone (GHL) | ~$25 | One-time |
| A2P Campaign Fee | LC Phone (GHL) | ~$11/mo | Monthly |
| Text Messages | LC Phone (GHL) | ~$0.0079/text | Per message |
| AI Conversation Usage | LC Phone (GHL) | Small variable cost | Per AI interaction |
”Is the text message cost from Revora or from GoHighLevel?”
From GoHighLevel (LC Phone). Revora does not charge you for text messages. The per-message cost goes directly to your GHL billing.”How do I see my phone bill?”
- Click Settings in the bottom-left
- Click Billing (or LC Phone Billing)
- You’ll see a breakdown of all charges: messages sent, messages received, A2P fees, etc.
General GHL Navigation Questions
”Where do I find my conversations?”
Click Conversations in the left sidebar. It’s usually the second or third item from the top.”Where do I find my pipeline?”
Click Opportunities in the left sidebar. Then select your pipeline from the dropdown at the top.”Where do I find my contacts?”
Click Contacts in the left sidebar.”Where do I find my calendar?”
Click Calendar in the left sidebar.”Where do I find settings?”
Click Settings in the bottom-left corner of the screen. It’s usually a gear icon at the very bottom of the sidebar.”Where do I find the AI settings?”
Settings → Conversation AI. This is under the Settings menu.Still Stuck?
If your question isn’t answered here, reach out to the Revora team:- Email: [your support email]
- Text/Call: [your support number]
- Response time: We aim to respond within 24 hours on business days
- What you were trying to do
- What happened instead
- A screenshot if possible (this helps us fix things faster)